Thanks so much for your reply. We are definitely looking at this as a learning experience and are willing to take this to court. The galling part is that we were actually trying to “do the right thing” and now learning that we knew so little about the “law” and our “rights” and are on a very steep but long overdue learning curve.
I’d love to hear how you go with your case and appreciate you sharing part of your defense. I will search for the equivalent in NSW.