I would be guessing… but it would depend on whether they are the lender or if they are broking for another financial institute and who that is. Probably also depends on the type of arrangment you have with them – loan or debt consolidation.
you could reach out to the banksecretsrevealed people. perhaps try info@. They have a feedback@ email address shown on their web site. If you use a gmail or yahoo type email address responses to you might not get through or end up in junk mail.